Delivery

We will do our absolute best to get your Grey Street package to you as soon as we possibly can. All deliveries come lovingly packed in biodegradable and sustainably sourced packaging. 

Stated delivery service levels: 

3-5 Working days

Delivery partners:

Jewellery items - Royal Mail 1st Class

Homeware and Yarn Art - Hermes standard delivery

Mixed Jewellery/Homeware/Yarn Art - Hermes standard delivery

Postage cost:

UK Free

EU £9.95

Worldwide £19.95

Returns

We hope you love our products, but if you are unhappy with your purchase for some reason, please notify us within 7 days of receipt by emailing us on customerservice@greystreet.co.uk or by using the ‘contact us’ form to obtain the returns delivery address.

 Please be aware of the following when returning your product: 

• Items must be returned in a saleable condition and it’s original packaging
• Items must be returned within 4 weeks of the original purchase date 
• In the interest of hygiene pierced earrings are non-refundable

Once the items are received back at Grey Street, we will process your refund within 3-5 working days