We hope you love our products, but if you are unhappy with your purchase for some reason, please notify us within 7 days of receipt by emailing us on customerservice@greystreet.co.uk or by using the ‘contact us’ form to obtain the returns delivery address.

 Please be aware of the following when returning your product: 

• Items must be returned in a saleable condition and it’s original packaging
• Items must be returned within 4 weeks of the original purchase date 
• In the interest of hygiene pierced earrings are non-refundable

Once the items are received back at Grey Street, we will process your refund within 3-5 working days